As you have already know from other sources this is a Customer Relationship Management Software from Microsoft Technologies (yep another product from Bill Gates).
I've not worked on other CRM softwares, but i find MS CRM quiet interesting and easy to work thing. Since i;m a fresher i cant comment on Other products but this product from microsoft is really cool.
It has a Customer 360 Degree. That is all the angles it covers customer from getting new customers retaining old ones, and satisfying customers with the service provided. There is a lot to post about that software which cant be done in a single blog, so you can search in google "MS CRM". which is available in online version and onpremise version. Try it. :) think u'll like it.
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